Friday, 23 March 2007
W48
Burton has this warranty they call W48. The whole idea is that they'll try their damnedest to get your warranty goods back to you within 48 hours after they get it.
I've only had to use rider services once before to get replacement screws for my new CO2 bindings. I could still ride with the bindings, but I had a frankenstein screw on there for a day.
Cut to about a month ago when I had ordered a new Field jacket. I had things packed in various pockets and I'm at the top of the mountain when I stretch my arms out before heading down and I notice the front zipper opened up. OK, maybe I didn't zip it up. Zip it up again. Stretch. Zipper opens. Ugggggggggh. Call rider services. Get a Return Authorization #. Send the jacket back for repair or replacement. A few weeks go by and I'd call every couple of days to see if I'm going to get my jacket back anytime soon. "Still at the seamstress," they'd say. I was beginning to lose my faith in W48 and Burton jackets since my iPod jacket from last season had to be sent back since the control pad was faulty. So, I call again this past Wednesday and finally they say, "It's been awhile, so we can give you a new Field jacket in medium or you can get the 3L jacket in small." I wear a small and the 3L was a better jacket anyway so I went for the 3L.
And so, even though W48 didn't quite work out like it's supposed to under ideal conditions, Burton still did the right thing and came through for the customer.
Sadly, it's getting warm again and there aren't many days left for riding.
*sigh*
